Frequently asked questions

A business management platform for businesses that run on cash. Every sale is recorded on a phone, kept safe in one place, and turned into live sales, stock and profit numbers for the owner.

Retail shops, supermarkets, hotels, fuel stations, night clubs, restaurants and general merchandise stores: any business that sells at a counter, with one location or many.

Yes. Every new business gets 60 days of DataDock with every feature switched on and nothing to pay, before choosing a plan.

Leave your name and WhatsApp number on the website, or message us on WhatsApp at +507 649 8296. We reply within one business day.

Our team sets DataDock up with you: your products, your staff and your phones. Most businesses can be selling with it by the next day.

Our team sets it up with you. We create your business account, add your products and staff, and open DataDock on your phones and computers. There is nothing to install from this website.

Android phones or tablets for cashiers, and a computer or any web browser for owners and managers. You can use the phones you already have.

Yes. Sales are saved on the phone or computer and sync the moment the connection returns. Nothing is lost.

Each person signs in with their own PIN, so every sale is linked to the person who made it.

Yes. Every sale is kept with its receipt number, items, time and who sold it. Search by receipt number or customer, from any day.

Yes. Share a receipt from the phone at the end of a sale, or find it again later from Receipts.

Yes. Each business works in its own currency with its own tax rate, and can take payment in a second currency too.

Yes. Clothes, shoes and anything sold in sizes can have them, with stock counted for each size at each location.

A manager counts the cash for each sale and approves it, or rejects it with a reason. That check is what makes every number in your reports one you can rely on.

No. It is shown separately and counts only once a manager verifies it.

Yes. Owners and managers can review and approve cash from anywhere they can sign in, on a computer or a phone.

Yes. Each sale reduces stock at the location where it was sold, and you see what’s running low.

Yes, with transfers that are tracked from sending to receiving.

Yes, with a stock adjustment. It is recorded, so you can see who changed what and why.

Yes. Import them from a spreadsheet, or start from a list made for your kind of business.

Yes. They update as sales come in from every location, and you can see them from anywhere.

From your approved sales, the cost of the products you sold, and the expenses you record, such as rent, salaries and electricity.

Yes. Choose all locations or a single one, in reports and in finances.

Yes. Reports and finances can be exported to CSV, for example for your accountant.

It depends on your plan, from one location up to as many as you need. Talk to our team about the right plan for your business.

Yes. Staff can be given access to specific locations.

Yes, by role, by location and by area of the app. Every change is recorded with who made it.

It depends on your plan: how many locations, phones and tills you need. Request pricing and our team will send you the price for your business.

You choose whether to continue on a plan, with our team. Nothing renews or charges you by itself, and your records stay yours whatever you decide.

In advance, for your plan’s period. Our team tells you the ways to pay in your country when you choose a plan.

Yes. Move up at any time and we connect the extra phones and tills for you. Your records come with you.

Your plan sets how many, and you can add more at any time.

You pay in advance for each period. We remind you 7 days before your licence ends. After it ends you have 7 more days with a reminder on screen; then DataDock becomes view-only until you renew. Your records are never deleted.

Yes. Your sales, stock and finance records belong to your business. We don’t sell them or use them for advertising.

Only the people you add, and our support team when you ask us for help. Each business’s records are kept separate from every other business.

Disconnect it from your business in DataDock, or tell us and we do it for you, so it can no longer open your records. Then connect the new one.

Securely in the cloud, with a working copy on your devices so selling continues offline. Data travels over encrypted connections.

Support every day, with replies within 24 hours, from the chat button in the app. Larger plans get priority help and a setup call.

Yes. Learning Resources has step-by-step guides for every part of DataDock, and you can message our team from the app.

WhatsApp +507 649 8296, hello@datadockhq.com for general questions, or sales@datadockhq.com for sales.