Terms of Service

These terms are an agreement between DataDock (“DataDock”, “we”, “us”) and the business that uses DataDock (“you”). By creating a DataDock account, or by using the service, you agree to them on behalf of your business. If you don’t agree, please don’t use DataDock.

DataDock is software for recording sales, approving cash, keeping stock and seeing reports and finances. It is licensed to your business; it is not sold to you.

Our team creates your business account with you. You are responsible for the people you add (owners, managers and cashiers), for what they can see and do, and for keeping sign-in details, PINs and access codes private.

Tell us straight away if you think someone has used your account without permission, or if a device is lost, so we can help you disconnect it.

A new business can use DataDock for 60 days with nothing to pay. After the trial you choose whether to continue on a paid plan. Nothing renews or charges you by itself.

If you continue after the trial, your plan, its price and the licence period are agreed with our team in writing (for example by email or WhatsApp) before you pay. You pay in advance for each licence period.

We remind you 7 days before a licence period ends. If it ends without renewal, you have 7 more days with a reminder on screen; after that DataDock becomes view-only until you renew. Your records are not deleted because a licence ended.

The sales, stock, finance and staff records you put into DataDock belong to your business. You give us permission to store and process them only to run the service for you, to support you when you ask, and to keep the service secure.

You can export your records while your account is active. If you close your account, tell us whether you want a copy first; we then delete your records as described in our Privacy Policy.

You are responsible for the accuracy of what you and your staff record, and for meeting the laws that apply to your business, such as tax and record-keeping rules.

Use DataDock only for your own lawful business. Don’t try to get into another business’s data, interfere with the service, copy or resell the software, or use it to record anything illegal.

We may pause an account that breaks these rules or puts other businesses at risk. Where we can, we tell you first and give you a chance to fix the problem.

DataDock is designed to keep recording sales when the internet goes off and to upload them when the connection is back. Sales saved on a device that is lost, broken or reset before it uploads can be lost, so connect your devices to the internet regularly.

We work to keep DataDock available and to fix problems quickly, but we can’t promise the service will never be interrupted. We may update the software to improve it or keep it secure.

Support is available every day from the chat button in the app, with replies within 24 hours.

DataDock helps you keep records; it does not replace your own checks, your accountant or professional advice. As far as the law allows, we are not responsible for indirect losses such as lost profit, and our total responsibility to you is limited to what you paid us for DataDock in the 12 months before the problem. Nothing in these terms limits responsibility that cannot be limited by law.

You can stop using DataDock at any time. We can end this agreement with 30 days’ notice, or straight away if you seriously break these terms. When it ends, you can ask us for a copy of your records first.

If we change these terms in a way that matters, we tell you in the app or by message before the change applies. The date at the top shows the latest version.

Questions about these terms: hello@datadockhq.com.